Returns

What if I need to return a product?

Please contact us within seven days to discuss the problem with your order. We cannot take back any unwanted or incorrectly ordered goods unless specifically agreed.

However in some circumstances where the goods are from stock and are still boxed they may be able to be returned to the manufacturer for a restocking fee. The goods must be returned in the original packaging in an undamaged and unused condition which is the responsibility of the buyer. In the case of specifically made bespoke products or manufactured to order goods we would be unable to take these back or offer a refund.

What if the furniture arrives damaged or in a faulty condition?

If there is a problem with the goods, you must notify us in writing by letter or email within 7 working days. If the products are faulty or have been damaged in the course of delivery, these will be repaired or replaced at no extra cost to the customer.

In some circumstances replacement parts will be sent to the customer, where the goods are self assembly.

What if I order something and it is not suitable?

Please contact us within seven days to discuss the problem with your order. Due to the nature of the products involved we cannot take back any unwanted or incorrectly ordered products unless specifically agreed.

However in some circumstances where the product is from stock and is still boxed it may be able to be returned to the manufacturer for a restocking fee.

The goods must be returned in the original packaging in an undamaged and unused condition, which is the customers responsibility. In the case of specifically made bespoke products or manufactured to order products we are unable to take these back or offer a refund.

We're here to help.

If you have any queries regarding returns, please feel free to give us a call freephone on 0800 731 4592 or alternatively you can email us using the form here.

Please also see our T&C's.