Frequently Asked Questions

Q: How do I contact Southern Office Furniture?
A: We can be contacted by:
1) FREEPHONE 0800 731 4592
2) Email info@southernofficefurniture.co.uk
3) Fax 01444 230258

Q: How do I place an order?
A: Please contact us by methods given above. If you do not have a trading account with us, we take payment with order by cheque or debit/credit card. We are happy to provide accounts to recognised organisations and institutions.Written orders can be faxed, emailed or posted to us.

Q: What methods of payment do we accept?
A: We accept payment from recognised organizations by cheque or by debit/credit cards from all other parties. Please make cheques payable to “Southern Office Furniture Ltd”. We normally process your order upon receipt of the cheque. We request all credit/debit card details are submitted to us by telephone and not online via the website. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of order. A receipt for your transaction will be sent to you in the post with your invoice at the address you have given us on the order.

Q: Do prices include VAT?
A: No, all prices on our website exclude VAT at 20%.

Q: What is the delivery time for products on the website?
A: The delivery time is given in the description of each product. However whilst we endeavor to give an accurate delivery time, we do not accept responsibility for delays caused by the manufacturers, or events beyond our control.

Q: Do we charge extra for delivery and installation?
A: Most prices include free delivery and some also include installation. Please see website furniture item box for exact delivery and installation details.

Q: Are your products guaranteed?
A: All of our products are covered by the manufacturers guarantee. This varies from product to product and we would be pleased to give this time period upon request and qualify the exact terms of each product guarantee.

Q: What if the furniture arrives damaged or in a faulty condition?
A: If there is a problem with the goods, you must notify us in writing by letter, email or fax within 7 working days. If the products are faulty or have been damaged in the course of delivery, these will be repaired or replaced at no extra cost to the customer. In some circumstances replacement parts will be sent to the customer, where the goods are self assembly.

Q: What if I order something and it is not suitable?
A: Please contact us within seven days to discuss the problem with your order. Due to the nature of the products involved we cannot take back any unwanted or incorrectly ordered products unless specifically agreed. However in some circumstances where the product is from stock and is still boxed it may be able to be returned to the manufacturer for a restocking fee. The goods must be returned in the original packaging in an undamaged and unused condition, which is the customers responsibility. In the case of specifically made bespoke products or manufactured to order products we are unable to take these back or offer a refund.

Q: What if I have a complaint?
A: We expect all of our customers to be delighted and satisfied by the products they purchase from us. In the unlikely event that you are unhappy with the products or the experience of purchasing we expect to be contacted immediately and we will endeavor to resolve the problem as speedily as possible.

Q: How will you use my company or personal details?
A: All customer information is kept strictly confidential and will never be passed on to a third party.

Q: What is your service policy?
A: In the unlikely event that you have any problems with the products from us we will contact the manufacturer to resolve the issue under the terms of the manufacturer`s warranty as speedily as possible. We only offer furniture that is considered to be of good quality and from manufacturers who have longstanding and excellent reputations in the office furniture marketplace.